Find the most frequently asked questions here.
If you don't find what you're looking for, please email me at logicandlinen@gmail.com.

Delivery

What countries do you ship to?
United States and Canada for now.

Where do your products ship from?
Products ship from the USA.
All designs are created in-house by me, in Halifax, Nova Scotia, Canada. Some products may ship in separate packages depending on the items you order.

What is the cost and method of shipping?
Shipping costs and methods vary based on your location and the items you select. Add the items you're interested in to your cart to see a shipping estimate.

Will I pay additional customs or import fees?
If you’re outside the USA, you may be subject to customs or import fees. These are determined by customs agents in your country, and unfortunately, Logic & Linen cannot predict or cover these fees.

Ordering + Returns

I changed my mind. Can I return my purchase?
Since all products are made-to-order just for you, I’m unable to accept returns or exchanges.

My order arrived damaged or was lost in the mail. Can you replace it?
Absolutely. If your order arrives damaged, send me a photo of the item within 14 days of receiving it. For lost orders, reach out within 30 days of the expected delivery date.

My order hasn’t shipped yet. Can I cancel it?
As all products are made-to-order, cancellations aren’t possible once your order has entered production (usually within 24 hours after purchase) or the shipping stage.

How long until my order ships?
Products are made-to-order and typically ship within 4-8 business days. Business days are Monday through Friday, 9 AM to 5 PM, excluding US holidays.

Payment

Will I pay additional customs or import fees?
If you’re outside the USA, customs or import fees may apply. These charges are determined by your country’s customs agents, and Logic & Linen cannot predict or refund them under any circumstance.

Please send an email to logicandlinen@gmail.com with the following details to facilitate a quick resolution:

• Order Details: Include your order number and any other pertinent information related to your purchase.
• Description of the Issue: Clearly describe the specific issue or problem you encountered with the product.
• Supporting Images: If applicable, attach images that help illustrate the problem. Visual evidence can greatly assist our team in understanding your concern.

Review Your Email: Double-check to ensure that all the information provided is accurate and complete before sending it.

Send Your Email: Once your email is ready, send it to us, and our dedicated team will review your request promptly.

We strive to address all return/refund requests as quickly as possible to ensure your utmost satisfaction.